Privacy Policy

   Last Updated: 02-May-2025

   1. Introduction

1.1. University of Kerala ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our online payment platform and related services.
1.2. By accessing or using our website (https://pay.keralauniversity.ac.in), you consent to the practices described in this Privacy Policy.

   2. Information We Collect

2.1. Personal Information: When you make a payment, or contact our customer support, we may collect personal information, including but not limited to your name, email address, contact information, and payment details.
2.2. Usage Information: We may collect information about your interactions with our website, including your IP address, browser type, operating system, and pages visited. We may also use cookies and similar tracking technologies to enhance your user experience and collect usage data.

   3. How We Use Your Information

3.1. Provide Services: We use the information you provide to process payments, facilitate transactions, and provide customer support.
3.2. Improve Services: We may analyze user data to improve our services, enhance user experience, and develop new features.
3.3. Communicate: We may send you transaction notifications, and other valuable information regarding new features or updates as and when needed.

   4. Information Sharing and Disclosure

4.1. Service Providers: We may share your limited information with trusted service providers who assist us in delivering our services. These third parties are obligated to protect your information.
4.2. Legal Compliance: We may disclose your information if required by law, legal process, or governmental request.

   5. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is completely secure.

   6. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated policy on our website, and the revised policy will be effective immediately.

   7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at registrar@keralauniversity.ac.in.