Privacy Policy

   Last Updated: 14-Oct-2026

   1. Introduction

The University of Kerala is committed to protecting the privacy of users accessing its online payment portal. This Privacy Policy explains how information is collected, used, processed, and protected when users access the portal to remit fees and other payments to the University.

   2. Information Collection and Use

The portal may collect personal and transaction-related information necessary to facilitate online payments. Such information may include the user's name, application or registration number, payment purpose, fee details, contact information, and other particulars required to identify and process the payment.

The information collected shall be used for purposes including:
- Processing payments towards fees and other charges prescribed by the University.
- Identifying and reconciling payment transactions with the relevant applications, registrations, or University services.
- Generating payment receipts and maintaining transaction records.
- Verifying payment status and addressing payment-related queries, discrepancies, or disputes.
- Complying with applicable legal, regulatory, accounting, and audit requirements.
The portal shall collect and process only such information as is necessary for the above purposes, subject to applicable laws and regulations.

   3. Payment Processing and Third-Party Service Providers

Online payments made through the portal are processed using authorized payment gateways and the associated banking infrastructure.

During payment processing, certain transaction-related information may be transmitted to the relevant payment gateway, or bank for completing the transaction, verifying its status, and facilitating settlement and reconciliation.

Such third-party service providers may independently collect and process information in accordance with their respective privacy policies and applicable requirements. Users are advised to review the relevant privacy policies of these service providers, wherever applicable.

The University does not intend to collect or store users' complete payment card details, such as card numbers or card verification values (CVVs), on its payment portal. Such information is handled through the payment gateway and associated payment-processing infrastructure, subject to the arrangements applicable to the selected payment method.

   4. Disclosure of Information

Information collected through the payment portal may be accessed by authorized University officials and shared with relevant University departments, banks, payment gateways, auditors, or competent authorities, wherever necessary for payment verification, reconciliation, accounting, dispute resolution, audit, or compliance with applicable legal requirements.

The University shall not disclose such information for purposes unrelated to the operation of the payment facility, except as permitted or required under applicable laws and regulations.

   5. Information Security and Protection

The University shall take appropriate technical and organizational measures to protect information collected through the payment portal against unauthorized access, disclosure, alteration, loss, or misuse.

Access to payment-related information shall be restricted to authorized personnel, subject to applicable access controls and institutional procedures.

Users are advised to exercise caution while accessing the payment portal and to avoid sharing sensitive payment information or authentication credentials with unauthorized persons.

   6. Retention of Information

Payment and transaction records may be retained for the period necessary to facilitate payment verification, reconciliation, accounting, audit, dispute resolution, and compliance with applicable legal, regulatory, and University requirements.

The retention and disposal of such records shall be governed by the applicable rules, policies, and procedures of the University.

   7. Changes to This Privacy Policy

The University of Kerala reserves the right to revise or update this Privacy Policy from time to time to reflect changes in payment services, operational requirements, security practices, or applicable laws and regulations.

Any revised version of this Privacy Policy shall be published on the online payment portal. Users are advised to review this policy periodically.

   7. Contact Information

For queries or concerns relating to the collection or handling of information through the online payment portal, or for assistance with payment-related matters, users may contact the University through the contact details provided on this link or the University's official website.